Once we have become your Managed Services Provider, you receive best of breed service: there are no graduated tiers of support performance to choose from. Multiple tiers only serve to confuse the issue of what you might expect, and that at a time when you are suffering some type of problem.
Our Help Desk provides you our complete Network Operations Center (NOC), which provides remote-in to your workstations and servers for repairs, text based chats and/or telephone conversations, and also manages your system in a truly forward-looking, proactive manner.
What Abuntech HelpDesk offers:
- Help Desk Monitoring and Repair: Available through phone, email or internet.
- Onsite Technician visits: You will have a dedicated Primary Tech that understands your business operation.
- World Class Experts: Abuntech has partnerships with world class organizations to escalate problems within vendor organizations.
- Help Desk access and Onsite visits are Unlimited: The most convenient help is almost always done remotely. This avoids scheduling and travel delays. If needed, on-site visits will be part of your monthly fee.
- Direct User Ticket Resolution: From the moment we open a ticket for you, progress is tracked through to the resolution with our online management system. Our techs enter ongoing information with their phone or tablet app, so information isn’t lost or misplaced. Our customer portal enables you to directly work with your tickets.
- Proactive Infrastructure Management/Predictive Maintenance: Your system usage and capacity levels are being reported to us. We know what is going on with your network infrastructure, and can predict, assess and plan what needs to be done before problems happen.
- Vendor Management: Abuntech protects the integrity of all manner of communications your office uses. Internet is down? We will manage the provider and stay on top of things. VoIP phones? We work with the provider to get you back on the phones ASAP. We do not have to be the provider to take responsibility for keeping your communications on track.
Get Abuntech’s IT Help Desk working for you today!